will inform the customer via email about the acceptance of the return and will authorize him to send the package containing the returned goods to:

Sweet Papillon S. a. S. di Cattaneo Veronica & C.

Via Cavezzali Francesco, 4



The goods subject to withdrawal travel at the risk and expense of the sender who is therefore advised to send the goods by express and insured courier such as Fedex, TNT and the like. is not responsible for any loss or theft of goods sent to it.

The shipping costs incurred by the customer for the returned goods are refundable only in the event of an error ascertained by and in no other case. reserves the right to refuse returns of goods that present in whole or in part evident signs that the same has been worn, used or in any case damaged and / or altered. will re-credit the amounts paid by the customer with the exclusion of the shipping costs incurred at the time through the same means used for the payment of the original order within 15 working days from receipt of the return.

Important notes:

- returns of goods that have been personalized for the customer are not allowed
- insurance costs and those relating to the transport of the returned item are the responsibility of the customer. If the customer fails to insure the object returned during transport, he remains the one and only responsible in case of loss or theft of the same.


The prices of the items on sale on the site are expressed in Euro including VAT
It is the total responsibility of the customer to pay any customs duties due in his country of residence, also in relation to any returns.